Support

Need a hand? We’re happy to help.

Contact us

Email [email protected] and we’ll get back to you, usually within two working days. It helps to tell us your pet’s name and what you were doing when something went wrong.

Common questions

I didn’t get my sign-in code

Codes come from [email protected] and usually arrive within a minute. Check your spam or junk folder, and mark the email “Not spam” so future codes reach your inbox. Codes expire after an hour; you can ask the app for a new one.

I forgot my password

On the log-in screen, tap Forgot password?, enter your email, then type the code we send you and choose a new password.

How many photos do I need?

At least 8. More gives us more to choose from. Different places, moods and moments make the best videos.

My video didn’t work

Open the video and tap Try again. If it fails again, email us and we’ll look into it.

Can I change the words in my video?

Yes. Open the video and tap Edit to change the captions, labels, music or format, then remake it.

How do I delete a photo or a video?

On your pet’s page, tap Remove on the photos card and tap ✕ on any photo, or tap the bin next to a video. They’re deleted from ForeverPaws (not from your phone).

How do I delete my account?

In the app, tap the account icon (top right), then Delete account. This permanently deletes your account, your pets, photos and videos. If you can’t get into the app, email [email protected] from the email address on your account and we’ll delete it for you.